Frequently Asked Questions

Everything you need to know about your daily brew.

How long does shipping take for fresh coffee beans?

We roast our beans in small batches to ensure freshness. Orders are typically processed within 24-48 hours and delivered within 3-5 business days depending on your location.

What is your return policy for food products?

Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or damage during transit, please contact us within 7 days for a replacement or refund.

Do you offer wholesale pricing for cafes and offices?

Yes, we have a dedicated wholesale program for bulk orders. Please reach out via our 'Contact Us' page with your business details to receive our current wholesale price list.

Are your coffee beans ethically sourced and organic?

Absolutely. Bean Bros is committed to sustainability. We partner directly with farmers who use organic practices and ensure Fair Trade standards are met for every harvest.

Can I choose the grind size for my order?

Yes, you can select from Whole Bean, French Press (Coarse), Drip (Medium), or Espresso (Fine) options on each product page before adding the item to your cart.

How should I store my beans to keep them fresh?

We recommend storing your beans in a cool, dark place inside an airtight container. Avoid the refrigerator or freezer, as moisture can compromise the flavor profile of the beans.